Learn how we keep your money, data, and transactions secure.
Every payment on TRIBE is held in a secure escrow account. We don't release the funds to the seller until you confirm that you have received your item and are satisfied with it. This eliminates the risk of paying for goods that never arrive.
We verify the identity of every vendor on our platform. Before anyone can start selling, they must provide valid government identification and business details. Look for the "Verified" badge on vendor profiles.
We use bank-grade encryption to protect your personal information and financial data. Your mobile money PINs and passwords are never stored on our servers and are processed directly by the payment providers.
If something goes wrong, our support team is ready to step in. You can open a dispute directly from your order page, and we will mediate between you and the seller to reach a fair resolution.